Here you'll find answers to all your shopping needs related to our "Raquel Orozco" online store:

CAN I BUY ANY RAQUEL OROZCO ITEM ONLINE?

A: Yes, you can purchase any item, as long as we have it in stock. We automatically update our inventory.

WHAT IS THE MAXIMUM NUMBER OF ITEMS I CAN ORDER?

A: There's no limit. Just add it to your clothing selection.

CAN I USE ANY BANK CARD?

A: Of course! You can pay with Visa, MasterCard, or American Express cards through PayPal or Mercado Pago, which allows you to pay with any bank card from anywhere in the world, and from all countries.

DO YOU SHIP TO ALL COUNTRIES?

A: Yes, we ship to all countries.

AM I RESPONSIBLE FOR SHIPPING THE CLOTHES?

A: No! Shipping is completely free to anywhere in Mexico for purchases over $2,000 MXN. For purchases under $2,000 MXN, the cost is approximately $200 MXN. Shipping is done through private courier companies (DHL, UPS, Estafeta) and takes 7 to 10 business days to arrive at your doorstep.

HOW CAN I KNOW IF MY ORDER HAS ALREADY BEEN SHIPPED AFTER I PURCHASE IT?

A: Once the parcel service collects your purchase from our offices (they only do this from Monday to Friday, business days), we will send you an email with the tracking number so you can track your shipment and know when it will arrive at the address you requested.

CAN I BUY ONLINE AND PICK UP IN BOUTIQUE?

A: Yes, you can, just keep in mind that you must select this option at the time of purchase and it will only be at our Polanco boutique (Emilio Castelar 227)

IF THE ITEM I RECEIVED DOES NOT FIT MY SIZE, CAN I RETURN OR EXCHANGE IT FOR ANOTHER SIZE OR ANOTHER MODEL?

A: You can request a change of size or model or also a refund of your money as long as it is within the first 7 days after receiving your purchase and taking into account that if the method you prefer is a refund, we will do it to your same form of payment and the shipping costs (round trip) will be deducted.

IF THEY DON'T FIT ME, CAN I EXCHANGE THEM FOR ANOTHER SIZE?

A: Yes, it can be exchanged for another size (if we have it) or for another model that suits you. like.

THAT WHAT HAPPENS WITH MY PERSONAL DATA?

A: These are protected and secured at all times. That's why we've enabled SSL encryption for our online store, which you can see at any time in your navigation bar with the 'Https://' prefix.

If you have any other questions that are not listed here, you can contact our customer service department by sending an email to "personalshopper@raquelorozco.com" or WhatsApp +52 55 5434 1691, where a representative will be happy to assist you shortly.