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FREE SHIPPING AND RETURNS

Frequently Asked Questions

Can I buy any Raquel Orozco item online?

Yes, you can buy any item, as long as we have it in stock. To ensure this, we automatically update our inventory.

What is the maximum number of items I can order?

There is no limit. To do so, you just have to add it to your selection of garments in the shopping cart.

Can I use any bank card?

Of course! You can pay with Visa and MasterCard or American Express cards using PayPal's service, which allows you to pay with any bank card from anywhere in the world.

Do you ship to all countries?

We ship to all countries in North America, Latin America, Europe, and the Middle East.

Am I responsible for the shipping costs of the garments?

No! It's completely free anywhere in Mexico on purchases over $2,000 MXN. For purchases under $2,000 MXN, the cost is approximately $200 MXN. We ship with private parcel companies (Fedex, UPS, Estafeta), and it takes at most 5 business days to arrive at your doorstep.

How can I tell if my order has been shipped once I've purchased it?

Once the courier service picks up your purchase from our offices (they only do so from Monday to Friday, on business days), we will send you an email with the tracking number so you can track your shipment and know when it will arrive at the address you requested.

Can I buy online and pick up in-store?

Yes, you can do it, just keep in mind that you must select this option at the time of purchase and it will only be available at our Polanco boutique.

If the item I received is not my size, can I return it or exchange it for a different size or model?

You may request a size or model change or a refund, as long as it is within the first 7 days after you receive your purchase and considering that if your preferred method is a refund, we will issue it to your original payment method and shipping costs (round trip) will be deducted.

If it doesn't fit, can I exchange it for another size?

Yes, it can be exchanged for another size (if available) or for another model that you like.

What about my personal data?

These are always protected and secured. For this reason, we have enabled SSL encryption for the online store, which you can see at all times in your browser bar with the 'Https://' prefix.

If you have any other questions not found here, please click here and select your preferred contact method.

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