Clutch Flowers
- Editor Note
- Materials and care
- Details
Embroidered cotton dress with buttons on the front.
Do you need help ?
Complete the look:
Frequent questions
Does the shipment of garments run on my own ?
No! Shipping is completely free to anywhere in Mexico for purchases over $2,000 MXN. For purchases under $2,000 MXN, the cost is approximately $200 MXN. Shipping is done through private courier companies (DHL, UPS, Estafeta) and takes no more than 5 business days to arrive at your doorstep.
How can I know if they already sent my order once I bought it ?
Once the parcel service collects your purchase from our offices (only Monday through Friday, business days), we'll send you an email with the tracking number so you can track your shipment and know when it will arrive at the address you requested.
Can I buy online and retire in boutique ?
Yes, you can. Just keep in mind that you'll need to select this option at checkout, and it will only be available at our Polanco boutique.
In case it is not the article that I received from my size, can I return it or change for another size or other ?
You can request a change of size or model or a refund (does not apply to items on sale or otherwise indicated), as long as it is within the first 7 days after receiving your purchase. If you prefer a refund, we will use your same payment method and the shipping costs (round trip) will be deducted.
Shipments and returns
Purchases and shipments
You can receive your order at the address of your choice or at our boutique in Polanco (Emilio Castelar 227), the latter being the The "pick up in store" option appears when you select the location where you want to receive your purchase (we will notify you via email when your order is ready for in-store pickup).
During sales and promotions, delivery times are longer than usual. (Usually 4 to 6 business days, during sales and promotions, 6 to 8 business days, and for some items, the maximum delivery time is 12 business days.)
As soon as your order is on its way, you'll receive an email from our team with the tracking number so you can track it on the designated courier company's website.
If you chose the in-store pickup option, we will notify you by mail of your arrival. You have 5 business days to pick it up. You must present your order number and identification when picking up your merchandise. time of delivery.
Changes and refunds
If you have received an item that does not correspond to what you requested, we will exchange the item(s) as soon as we receive them at our offices and verify their condition.
Changes or returns must be requested to: personalshopper@raquelorozco.com
Exchanges or returns are not accepted on sale items or items that indicate such, unless they are not the ones originally purchased by you.
All exchanges or returns are valid within 7 days of receiving the order, regardless of whether the purchase was made online or in our store.
Our principles
Inclusive measures. Zero waste. Sustainability. Raquel Orozco takes this into account when creating exclusive, timeless, and limited-edition collections, practicing ethical processes with fair working conditions.
Mexican glamor
Each Raquel Orozco piece is handmade and embroidered by Mexican artisans. The materials used in her designs include silk chiffon, silk crepe, silk taffeta, silk organza, wool, tulle, cotton, and leather.