Frequent questions
Can I buy any article by Raquel Orozco ? online
Yes, you can purchase any item, as long as we have it available. To do this, we automatically update our inventory.
What is the maximum number of garments that I can order ?
There's no limit. To do so, simply add it to your shopping cart.
Can I use any ? bank card
Of course! You can pay with Visa, MasterCard, or American Express cards using PayPal, which allows you to pay with any bank card from anywhere in the world.
Do you have shipping to all countries ?
We ship to all countries in North America, Latin America, Europe and the Middle East.
Does the shipment of garments run on my own ?
No! Shipping is completely free to anywhere in Mexico for purchases over $2,000 MXN. For purchases under $2,000 MXN, the cost is approximately $200 MXN. Shipping is done through private courier companies (Fedex, UPS, Estafeta) and takes no more than 5 business days to arrive at your doorstep.
How can I know if they already sent my order once I bought it ?
Once the parcel service collects your purchase from our offices (only Monday through Friday, business days), we'll send you an email with the tracking number so you can track your shipment and know when it will arrive at the address you requested.
Can I buy online and retire in boutique ?
Yes, you can. Just keep in mind that you'll need to select this option at checkout, and it will only be available at our Polanco boutique.
In case it is not the article that I received from my size, can I return it or change for another size or other ?
You can request a size or model exchange or a refund, as long as it is within the first 7 days after receiving your purchase. If you prefer a refund, we will use your same payment method, and the shipping costs (round trip) will be deducted.
If I don't have to change it for another ? size
Yes, it can be exchanged for another size (if we have it) or for another model that suits you. like.
What about my personal data ?
These are protected and secured at all times. That's why we've enabled SSL encryption for our online store, which you can see at any time in your navigation bar with the 'Https://' prefix.
If you have any other questions that are not listed here, please click here and select your preferred contact method.